Industry Awards

IEC InfoVision Award for SupportSoft ServiceGateway
SupportSoft ServiceGateway was selected by the International Engineering Consortium as an InfoVision Award winner in the category of best "Networking and Services Management and Operations" in conjunction with its 2006 Broadband World Forum, Europe event. The prestigious InfoVision award honors technologies, applications, products, and services judged to be the most unique and beneficial to the telecommunications industry. With hundreds of applicants, 70 finalists and only 18 award winners, the highly-coveted award gives tribute to those companies catalyzing positive change in technology, business, and academia, in line with the IEC's mission.

KMWorld Magazine Trend Setter Award 2006
The leading information provider serving the knowledge management systems market, KMWorld covers the latest in Content, Document and Knowledge Management and informs more than 51,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. SupportSoft Self-Service Suite was selected as one of the KMWorld Trend Setter Product of 2006 from among 1,500 products from some 300 vendors, and with input from SupportSoft customers. All Trend Setter Award winners represent some of the very best thinking about, and development of, solutions for nearly every vertical industry and every organization, public or private.

The prestigious International Engineering Consortium's [IEC] InfoVision award honors technologies, applications, products, and services judged to be the most unique and beneficial to the telecommunications industry. With hundreds of submissions for the eight categories, the highly-coveted award gives tribute to those companies catalyzing positive change in technology, business, and academia, in line with the IEC's mission. The SupportSoft Service Automation Suite for triple play support automation was selected as the winner in the category of best "Networking and Services Management and Operations" by the IEC, in conjunction with its 2006 Broadband World Forum, Asia event.

Each year Communications Solutions magazine bestows Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. The editors of Communications Solutions select leading products or services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.

SupportSoft Canada was recently ranked as one of the top places to work in Atlantic Canada, in an employee-voted survey conducted by Atlantic Progress magazine. The TOP 101 Companies of Atlantic Canada is a highly anticipated ranking of the companies setting the pace in this dynamic marketplace we call home. The TOP 101 has grown to include celebrations in each Atlantic province acclaimed as the most exclusive networking events in the region.

SupportSoft has won an award for the IP Contact Center from Inter@ction Solutions Magazine

The Red Herring list of the technology Top 100 Innovators is the industry's definitive list of technology companies impacting the marketplace; it rewards companies that have achieved breakthroughs and demonstrate leadership. SupportSoft's achievement as a finalist came only after the Red Herring editorial team's rigorous review of all nominations, the first phase of the magazine's two-step selection process. Criteria for evaluating the final 100 winners focus on innovation and pioneering -- within a solution, product, strategy or a service category.

The Deloitte Fast 500 and Fast 50 are annually published rankings of the fastest growing technology companies in North America by the highest revenue growth over the past five calendar years. SupportSoft, ranked 145th among the fastest growing technology companies in North America in 2003, with a five-year revenue growth of 1,559 percent. Additionally, the company ranked 31st among the fastest growing technology companies in Silicon Valley.

The Crossroads A-List identifies the best newly proven IT products and services transforming business today. Winners are determined after an analysis of the vendor's strategy followed by confidential, in-depth interviews with early adopters.

Hailed as "the business world's own Oscars" by the New York Post (September 22, 2002), Stevie Awards are conferred in two programs: The American Business Awards and The International Business Awards. Honoring companies of all types and sizes and the people behind them, the Stevies recognize outstanding leadership, innovation, perseverance, creativity, teamwork, and integrity through more than 40 categories. The second annual American Business Awards - nicknamed The Stevies™ from the Greek word for "crowned" - will be presented in New York City on May 10, 2004.

Technology Marketing Corporation (TMC™)'s Customer Inter@ction Solutions® magazine, named SupportSoft's Real-Time Service Management Platform as a Product of the Year winner for 2003. Customer Inter@ction Solutions® has been the premier publication in the CRM, call center and teleservices industries since 1982. According to Customer Inter@ction Solutions® Group Editor-in-chief, Rich Tehrani, The Real-Time Service Management Platform was selected because it demonstrates true innovation which is the hallmark of Product of the Year winners.

SupporSoft has won the Product of the Year award for four consecutive years. The Product of the Year award is meant not only to honor the outstanding teams who developed and manufactured the products on our winning list, but also to educate our readers on the vast array of offerings in this market. Choosing the winners was a difficult process, and the editorial team spent many hours studying the applications we received from vendors, as well as looking through materials we collected on our own over the past year.

The leading information provider serving the Knowledge, Document and Content Management systems market, KMWorld informs more than 56,000 subscribers about the components and processes - and subsequent success stories - that together offer solutions for improving business performance. The list was conceived as a way to identify the organizations leading the way in the knowledge economy. Companies listed have either helped to create a market, redefine one or enhance one, and share velocity of innovation.

The San Francisco Business Times' 2004 listing of the largest software companies was published and SupportSoft ranked #25 of #25. SupportSoft's CEO, Radha Basu, was also featured as a "2004 SF Business Times Top 100 Women in Business."

Software 500 is Software Magazine's annual listing of the world's foremost software and service providers. In ranking number 267 on the newest list, SupportSoft moved up 73 rankings from the magazine's previous list of one year ago.

Each year, Customer Inter@ction Solutions™ magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. These are products and services that have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them.

The 2004 Codie Awards showcase the software and digital content industry's finest products and services. The judges selecting finalists consist of representatives from the software and information industry trade press, together with mainstream technology writers and experts in education technology. SupportSoft was chosen as a finalist from a record high of 800 nominations received for consideration.

San Francisco Business Times: 150 Fastest-Growing Public Companies in the Bay Area, 2002 The San Francisco Business Times publishes its annual 150 Fastest-Growing Public Companies, as ranked by percent growth.