Legal

Welcome to the SupportSoft, Inc. Web site. Please review the following terms and conditions concerning your use of this site. By accessing, using or downloading content from this Web site you agree to follow and be bound by these terms and conditions. SupportSoft reserves the right to change these terms and conditions from time to time at its sole discretion. Therefore, you should periodically visit this page to review the then current terms and conditions to which you are bound. In the case of any violation of the terms and conditions set forth herein, SupportSoft reserves the right to seek all remedies available by law and in equity for such violations. These terms and conditions apply to all visits to the SupportSoft Web site, both now and in the future.

Forward-looking Statements

This Website contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements may be identified by terminology such as may, will, could, should and expect and the negative of these terms or other similar expressions. These statements involve known and unknown risks, uncertainties and other factors that may cause industry trends or our actual results, level of activity, performance or achievements to be materially different from any future results, levels of activity, performance or achievements expressed or implied by these statements. These factors are detailed from time to time in our SEC filings, including those described in the section "Management's Discussion and Analysis of Financial Condition and Results of Operations -- Other Factors Affecting our Business and Operating Results" in our most recent Annual Report on Form 10-K. We are under no duty to update any of the forward-looking statements to conform these statements to actual results or changes in our expectations. You should not place undue reliance on these forward-looking statements.

Use

You may not use, download or copy any content on this Web site unless: (1) you use the content solely for personal, informational and non-commercial purposes; (2) the SupportSoft trademark and copyright symbol and statement set forth on each page of this Web site appears on each downloaded or copied page; and (3) no modifications are made to any content. The rights granted to you constitute a license and not a transfer of title. SupportSoft reserves the right to revoke the authorization to view, download and print the content available on this site at any time, and any such use shall be discontinued immediately upon written notice from SupportSoft.

Except as expressly provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit or distribute any content from this Web site in whole or in part without the prior written permission of SupportSoft. You may not "mirror" any content contained on this Web site on any other server without SupportSoft's prior express written permission. Any unauthorized use of any content contained on this Web site may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

Any rights not expressly granted herein are reserved by SupportSoft.

Copyright

Entire contents Copyright © 2000-2004 SupportSoft, Inc. All rights reserved. All text, electronic documents, graphics, audio, video and other content published on this site are protected by United States and international copyright laws. Distribution or publication of any of this site's content in any form without prior written permission of SupportSoft is expressly forbidden.

Trademarks

AnalystAssist, Automated Solutions Library, DNA, DNA Probe, HomeNet, Intelligent Assistance Suite, Knowledge Center, LiveAssist, Nexus, Self-Service Suite, Service Automation Suite, ServiceVerify, SmartAccess, SmartIssue, SupportAction, SupportSoft, SupportTrigger, RTSM, RemoteAssist and RequestAssist and all other product names, service names, slogans, and related logos are registered trademarks or trademarks of SupportSoft in the United States and other countries. You are not permitted to use these trademarks, or any other SupportSoft trademarks, without the prior written consent of SupportSoft. All other trademarks, product names, trade names, and logos used within these pages are the property of their respective holders. Use of other company trademarks, trade names, product names and logos or images of the same does not necessarily constitute: (1) an endorsement by such company of SupportSoft and its products, and (2) an endorsement of the company or its products by SupportSoft.

Links To Third Party Sites

This Web site may contain hyperlinks to Web sites that are not controlled by SupportSoft. SupportSoft is not responsible for and does not endorse or accept any responsibility over the contents or use of these Web sites, including, without limitation, the accuracy or reliability of any information, data, opinions, advice or statements made on these Web sites.

Submissions

All comments, feedback, information or materials submitted to SupportSoft through or as a result of this Web site ("Submissions") shall be considered non-confidential and SupportSoft's property. By providing such Submissions to SupportSoft, you agree to assign to SupportSoft, at no charge, all worldwide rights, title and interest in copyrights and other intellectual property rights to the Submissions. SupportSoft shall be free to use and/or disseminate such Submissions on an unrestricted basis for any purpose. You acknowledge that you are responsible for the Submissions that you provide, and that you have full responsibility for the Submissions, including their legality, reliability, appropriateness, originality and copyright.

No Unlawful Or Prohibited Use

As a condition of your use of this Web site, you agree that you will not use this Web site or the content or software contained herein for any purpose that is unlawful or prohibited by these terms and conditions.

Disclaimer

While every effort is made to ensure the accuracy of content offered on these pages, SupportSoft shall have no liability for errors, omissions or inadequacies in the content contained herein or for interpretations thereof. This Web site could include inaccuracies or out-dated content and is subject to change at any time without notice. Your use of this Web site is at your own risk. You agree to hold SupportSoft harmless from and not sue SupportSoft for any claims based upon using this Web site.

THE CONTENT, DOCUMENTATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THE SUPPORTSOFT WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND. SUPPORTSOFT AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES RELATING TO THE CONTENT, DOCUMENTATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THE SUPPORTSOFT WEB SITE, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES AGAINST INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. TO THE EXTENT PERMISSIBLE, ANY IMPLIED WARRANTIES ARE LIMITED TO NINETY (90) DAYS.

SUPPORTSOFT AND ITS SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT GOODS, LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS SITE, DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF SUPPORTSOFT OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Governing Law

This Web site is controlled and operated by SupportSoft, Inc. from its corporate headquarters in Redwood City, California. Any claim or dispute relating to your use or attempted use of this Web site shall be governed by and construed in accordance with the laws of the State of California, without giving effect to its conflict of laws provisions. By using this Web site, you submit to the exclusive personal jurisdiction of the appropriate state or federal courts in San Mateo County, California in any proceeding relating to any such claim or dispute.

Personal Information And Privacy

To learn about how SupportSoft protects your privacy, please refer to SupportSoft's Privacy Policy. Please note that any non-personal information or material sent to SupportSoft will generally be deemed to be Non-confidential.