Press Releases
The press releases contained on SupportSoft's website are for historical information purposes only. Information contained within the releases was believed to be accurate at the time of issue and in certain cases contained forward-looking statements. We are under no duty to update any information or statements contained in these releases or to conform any forward-looking statements to actual results.
Archives: 2007 / 2006 / 2005 / 2004 / 2003
Dec 20, 2004
Thomson Successfully Completes TR-069 Interoperability Testing with SupportSoft
Dec 08, 2004
SupportSoft to Share Autonomic Computing Insights at Red Herring Fall Conference 2004
Dec 06, 2004
SupportSoft Launches Independent Lab for Testing CPE Adherence to DSL Forum Specifications
Nov 22, 2004
SupportSoft Broadband Customers Gain Top Marks for Customer Service, Research Shows
Nov 16, 2004
SupportSoft Chosen as Finalist for "Top 100 Innovators" by Red Herring Magazine
Nov 16, 2004
European Broadband Usage Defies Stereotypes
Nov 08, 2004
Deloitte Recognizes SupportSoft as One of the Fastest Growing Technology Companies in North America
Nov 03, 2004
Business Continuity to Suffer Due to Microsoft Windows XPSP2 Upgrade, Research Shows
Nov 02, 2004
Technical Complexity Made Simple Emerges as Theme at SupportSoft UserForum
Oct 26, 2004
SupportSoft Unveils Product Vision for ; the "X-Celerated Enterprise™"
Oct 25, 2004
Real-Time Service Management Takes Center Stage at 5th Annual SupportSoft UserForum
Oct 20, 2004
SupportSoft Reports Results for Third Quarter 2004
Oct 14, 2004
SupportSoft and Clorox to Share Insights on IT Infrastructure Automation at ITIM Conference & Expo
Oct 14, 2004
SupportSoft Announces Date of Third Quarter 2004 Earnings Release and Conference Call
Oct 13, 2004
Brix Networks and SupportSoft Align to Enhance VoIP Service Delivery
Oct 05, 2004
SupportSoft Adds to Sales and Global Services Leadership with New Executive Appointments
Oct 04, 2004
SupportSoft Announces Preliminary Third Quarter 2004 Results
Sep 22, 2004
Denmark's Largest Service Provider Casts Design for Enhanced Customer Service with SupportSoft
Sep 20, 2004
More Than 50% of European Broadband Subscribers Dissatisfied with Customer Service, Cites SupportSoft Research
Sep 16, 2004
SupportSoft Unveils Vision for the DSL Home of Tomorrow at Broadband World Forum
Sep 16, 2004
SupportSoft CEO Chairs Panel on "Broadband Futures, Realizing the Vision" at Broadband World Forum
Sep 08, 2004
SupportSoft Integrates Core Networks' Solutions; into New Digital 360°™ Product Vision
Sep 07, 2004
SupportSoft to Present at the Silicon Valley Bank Tech Investors Forum
Sep 03, 2004
SupportSoft Completes Core Networks Acquisition
Aug 29, 2004
SupportSoft Rolls-Out New Broadband Service Automation Solutions for Japan
Aug 25, 2004
IT Managers Believe Windows SP2 Upgrade May Cause More Problems Than It Solves in Short Term
Aug 23, 2004
SupportSoft and Fidelity Investments Discuss Insourcing for Reduced TCO at the CIO 100 Symposium
Aug 20, 2004
SupportSoft Introduces ServiceVerify™ to Help Speed VoIP, Video and Broadband Adoption
Aug 11, 2004
SupportSoft Extends Broadband Reach in Europe With TDC Cable TV
Jul 20, 2004
SupportSoft Reports Record Results for Second Quarter 2004
Jul 20, 2004
SupportSoft to Acquire Core Networks to ; Advance VoIP, Video and Broadband Service Automation
Jul 14, 2004
SupportSoft Announces New Broadband ; Service Automation Solution for Small Businesses
Jul 13, 2004
SupportSoft VoiceAssist™
Software Provides Enhanced Customer Service for BellSouth
Jul 08, 2004
SupportSoft Eases Growing Pains of Home Broadband Adoption
Jul 02, 2004
SupportSoft Announces Date of Second Quarter 2004 Earnings Release and Conference Call
Jun 29, 2004
SupportSoft and Tell-Eureka Team to Make Telephone Self-Service More Efficient
Jun 24, 2004
SupportSoft Announces Grant of 7th U.S. Patent for Software Technology
Jun 23, 2004
SupportSoft Endorses New DSL Forum Technical Reports to Help Shape Industry Standards and Drive Broadband Adoption
Jun 17, 2004
SupportSoft and BellSouth Announce Expanded Relationship for Next Generation Digital Services
Jun 16, 2004
Majority Rules: More Broadband Subscribers Count Upon SupportSoft Solutions for Customer Service
Jun 02, 2004
Tiscali Selects SupportSoft to Enhance Customer Satisfaction Across Europe
May 25, 2004
New SupportSoft VoiceAssist Software Delivers Help in Real Time, Even When Offline
May 25, 2004
SupportSoft Extends Multi-Channel Service Delivery With 4 New and Enhanced Solutions
May 24, 2004
SupportSoft Chairman and CEO Selected as Finalist for the 2004 Ernst & Young Entrepreneur Of The Year® Award
May 20, 2004
San Francisco Business Times Names SupportSoft CEO as a Most Influential Woman in Business
May 20, 2004
SupportSoft Receives Customer Inter@ction Solutions® Magazine's "CRM Excellence" Award for 2004
May 18, 2004
SupportSoft Wins Crossroads A-List Award 2004
May 17, 2004
3 Millionth Chat Session Marks Milestone for SupportSoft's LiveAssist™
May 10, 2004
Most IT Professionals Profess Anxiety When Making Infrastructure Changes New Research Shows
May 03, 2004
Scientific-Atlanta and SupportSoft Announce Availability of Service Automation Suite for Video
Apr 29, 2004
TowerGroup and SupportSoft Share How Financial Firms Can Harness IT Change for Competitive Advantage
Apr 19, 2004
SupportSoft Reports Record Results For First Quarter 2004
Apr 18, 2004
SupportSoft Gains Leading European Telecom Customer, Royal KPN Nederland (KPN)
Apr 16, 2004
Belgacom and SupportSoft Share Keys to Successful Real-Time Service Management
Apr 14, 2004
SupportSoft Named as Finalist for "Most Innovative Company" in 2004 American Business AwardsSM
Apr 07, 2004
Adelphia Creates Greater Customer Dialogue With SupportSoft
Apr 07, 2004
Charter Connects New Customers In Real-Time with SupportSoft SmartAccess Software
Apr 06, 2004
SupportSoft Announces Date of First Quarter 2004 Earnings Release and Conference Call
Mar 29, 2004
SupportSoft and IP Globalnet Deliver CPE Integration Software Framework for DSL Providers
Mar 29, 2004
IBM and SupportSoft to Demonstrate Secrets to Automated Customer Service
Mar 23, 2004
SupportSoft Named as One of the '100 Companies That Matter' in Knowledge Management
Mar 08, 2004
SupportSoft Solutions To Provide Time Warner Cable Road Runner With Automated Customer Service Enhancement
Mar 02, 2004
SupportSoft Boosts BellSouth Customer Advantage with Knowledge-Enabled Self-Service
Mar 01, 2004
IBM and SupportSoft to Share How Support Automation Powers Customer Service Innovation at Software 2004
Feb 17, 2004
SupportSoft Introduces Enhanced Service Request Management Software
Feb 10, 2004
SupportSoft and AMR Research Demonstrate Competitive Advantages of Knowledge-Enabled Customer Service
Feb 09, 2004
Cox Communications Demonstrates Value of Real-Time Service Management from SupportSoft
Feb 09, 2004
Cox Communications Helps Customers Help Themselves; With SupportSoft
Feb 02, 2004
Cox Communications and SupportSoft Reveal ; Keys to Successful Knowledge Enabled Self-Service
Jan 20, 2004
SupportSoft Reports Record Results for Fourth Quarter and Full Year 2003
Jan 19, 2004
SupportSoft CEO Awarded "Excellence in Business" Award by South Asian Students' Alliance
Jan 12, 2004
SupportSoft Announces Date of Fourth Quarter and Full Year 2003 Earnings Release and Conference Call
Jan 07, 2004
SupportSoft Moves Up in Ranking of World's Largest Software Companies