SupportSoft Web Seminar Archive
Winning the Battle of Expectations vs. Reality in Today's Service Desk
Let's face it. Today's business environment is more dynamic and complex than ever, and a company's success depends on the support the Service Desk provides.
However, despite its importance in the organization, the Service Desk is battling the age old war of expectations vs. reality. The company's expectations frequently exceed what the Service Desk can deliver, given the resources it has been allocated. Many contact centers are told to cut costs, yet are expected to deliver exceptional customer service. Those responsible for the service desk know there are no "miracles" to make this story end happily.
This webinar, conducted by SupportIndustry.com and presented by industry experts Pete McGarahan and Stephen Fenter, Director, Best Practices, SupportSoft, provides you with an insider's view of what is happening in the Service Desk today. Attendees will learn how implementing best practices and taking advantage of the latest support technologies can increase productivity and improve the performance of the Service Desk.
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