Help Desk Institute
HDI is the world's largest membership association for the service and support industry. HDI's mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information and establishing internationally recognized, standards-based industry certification and training programs. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent information sharing within the association network. HDI has more than 7,500 members worldwide. For more information, visit http://www.helpdeskinst.com/default.aspx.