Dell
Dell uses SupportSoft technology to deliver the Dell Support Center, an innovative customer support solution, available on all Dell consumer notebook and desktop computers.
The Dell Support Center is an easy-to-use, pre-installed application that provides access to system-specific information, avenues to support resources, and intuitive navigation that enables users to perform system updates critical to maintaining an efficiently functioning system. In addition, Dell Support Center enables users to receive proactive system specific alerts, and choose the type of support - ranging from online discussions with Dell representatives via remote access or chat features, contact by telephone, or self-help - that best fits their needs. Thanks to SupportSoft's technology, and SupportSoft's Professional Services team, Dell was able to work with SupportSoft and bring these capabilities to market quickly.
For more information, visit www.dell.com/dellsupportcenter