Right Answers LLC
SupportSoft's integration of RightAnswers support content provides a comprehensive solution for organizations looking to reduce contact rates and call times using the Internet to deliver customer support. RightAnswers has the world's largest collection of multi-vendor support content available over the web. The integrated solution of SupportSoft's Problem Resolution Platform infrastructure and RightAnswer's content provides organizations a fast track to realize the benefits of self-service and active assisted support over the Internet.
RightAnswers is a Knowledge Service Provider (KSP) and the recognized leader in the technical support knowledge base market. The company pioneered the concept of the Knowledge-Enabled support center by introducing the first commercially available knowledge base in 1991. Since then, the RightAnswers' Knowledge-Pak brand continues to set the standard for technical support knowledge bases. As a Knowledge Service Provider, RightAnswers provides its customers with access to a comprehensive support knowledge base, continuously updated through RightAnswers' unique Knowledge Cycle. The Knowledge Cycle aggregates questions from thousands of support centers around the globe on a regular basis, providing RightAnswers with a steady flow of information about the questions that are most frequently asked. For more information, visit www.rightanswers.com.