Privacy Policy

SupportSoft respects your privacy and recognizes your need for appropriate protection and management of your Personal Information that you may submit when you visit the SupportSoft.com website ("Site"). "Personal Information" is information that (i) is recorded in any form; (ii) is about you, or pertains to you; and (iii) can be linked to you. Personal Information includes information like your name, telephone number, e-mail address and physical address, as well as other non-public information that is associated with the foregoing. However, Personal Information does not include information that pertains to you, but cannot reasonably be used to identify you.

We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. SupportSoft has created this policy to inform you how your personal information will be treated as you make full use of our many offerings.

SupportSoft voluntarily adheres to the Safe Harbor Agreement concerning the transfer of personal data from the European Union to the United States. Accordingly, we follow the Safe Harbor Principles published by the U.S. Department of Commerce ("Principles") with respect to all such data.
The Principles can be found at http://www.export.gov/safeharbor/SHPRINCIPLESFINAL.htm. If there is any conflict between this Privacy Policy ("Policy") and the Principles, the Principles will govern.

Notice and Choice

We intend to give you as much control as possible over your personal information. In general, you can visit SupportSoft on the Web without telling us who you are or revealing any information about yourself. We do log your Internet address to give us an idea of which parts of our Web site you visit and how long you spend there, but we do not link your Internet address of your computer to anything personally identifiable.

There are times when we request that you voluntarily provide information such as your name, telephone number, e-mail address and/or physical address. It is our intent to let you know before we collect Ppersonal Iinformation from you on the Internet. Generally this information is requested collected when you register for an online service or when you provide information in connection with an online transactionrequest for additional information or materials available from SupportSoft. If you consent to receiving information from us, you will always have the option to "opt out" of receiving additional information.

Consent

BY USING OUR SITE, YOU CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION IN ACCORDANCE WITH THE PRIVACY POLICY. BECAUSE SUPPORTSOFT OPERATES GLOBALLY, WE MAKE INFORMATION WE GATHER AVAILABLE TO OUR WORLDWIDE BUSINESS UNITS. FOR THOSE OF YOU VISITING US FROM THE EUROPEAN UNION, PLEASE NOTE THAT THE PERSONAL INFORMATION YOU ENTER WILL BE TRANSFERRED OUTSIDE THE EUROPEAN UNION FOR USE BY SUPPORTSOFT AND ITS AFFILIATES FOR ONE OR MORE OF THE PURPOSES DESCRIBED IN THIS POLICY. BY USING OUR SITE AND PROVIDING US WITH YOUR PERSONAL INFORMATION, YOU CONSENT TO THIS TRANSFER OF YOUR PERSONAL INFORMATION.

Use of Cookies

We use "cookies" to personalize your Web browsing experience. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that if you would rather not store the information for future use. Please note that if you set your browser to not accept Cookies, you may not be able to fully view or use all parts of the Site.

Use of data

Except as otherwise stated in this Privacy Policy, we do not sell, trade or rent your Personal Information to others or share your Personal Information with third parties. We may disclose your Personal Information to third parties in these limited circumstances some of which are described in greater detail below:

  • We have your permission to make the disclosure;
  • The disclosure is required by law, regulation or mandatory professional standards;
  • The disclosure is reasonably related to the sale or other disposition of all or part of our business;
  • The information in question is publicly available;
  • The disclosure is reasonably necessary to establish legal claims;
  • In order to protect the rights, property or safety of SupportSoft or others; or
  • The disclosure is to a SupportSoft subsidiary or affiliate or to third party contractors providing services on our or your behalf (each a "Transferee"), consistent with the purpose for which the information was obtained, if the Transferee, with respect to the information in question:
    • Is subject to the 1998 EU Data Protection Directive;
    • has agreed in writing to provide the same level of privacy protection as required by the Principles; or
    • subscribes to the Principles.

Disclosure to Contractors

We may employ third party contractors that help us with providing information and services to our visitors, including, without limitation, communicating with our visitors. We may share the Personal Information that we collect from you with these third party contractors to the extent necessary for them to perform their services to SupportSoft, and they may collect information (including Personal Information) from you in connection with providing these services to the same extent as SupportSoft may collect information from you under this Privacy Policy. These contractors are only permitted to use such information (including Personal Information) for the purposes of providing services to SupportSoft and are obligated by the contracts that they have signed with us to use reasonable security measures to protect your Personal Information and to keep your Personal Information confidential. SupportSoft personnel and any third party contractors working for or with SupportSoft only get access to any of the customer information (including any Personal Information therein) on a need-to-know basis and are under contractual obligations to keep the confidentiality of such information. SupportSoft may provide aggregate statistics about our customers, sales, traffic patters, and related site information to reputable third parties, but this data will not include personally identifiable information.

Choices Regarding Personal Information

We do our best to maintain the accuracy of Personal Information you supply to us. You may access, correct, amend and update your Personal Information by contacting us at privacy@supportsoft.com. If you do contact us, we will require your name and e-mail address in order to identify you. We may request additional identifying information for security purposes. Unsubscribe instructions will accompany each newsletter or promotional communication you receive from us. We will send you strictly service-related announcements (such as, but not limited to, notices of any updates to our services or this Privacy Policy) when it is necessary to do so. You may not opt-out of these communications, which are not promotional in nature, but if you do not wish to receive these announcements, you have the option to deactivate your account with us. When we delete information about you, it will be deleted from our active databases but may remain in our archives.

Security of data

This site has reasonable security measures in place to protect the unauthorized access, loss, misuse and alteration of the information under our control. However, no company, including SupportSoft, can fully eliminate security risks associated with the handling of information, including Personal Information, over the Internet, and with the storing of such information on servers that are connected with the Internet. If SupportSoft learns of a security breach that involves your Personal Information and could result in identify theft, we will attempt to notify you so that you can take appropriate protective steps. By using the Site, or providing Personal Information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. Depending on where you live, you may have a legal right to receive notice of a security breach by mail. To add your name and mailing address to our list for notification purposes only, or to withdraw your consent from receiving electronic notice, please contact us at privacy@supportsoft.com.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we do not intentionally collect or maintain information from those we actually know are under the age of 13, and no part of our website is intended to be structured to attract anyone under this age.

Policy Subject to Change

This version of the Privacy Policy was last updated in August 2007.If we decide to change our privacy practices, we will post those changes on this page so that you are always kept informed of what data we collect, how we use it, and under what circumstances we disclose it. Please check this page for changes from time to time to make sure you are aware of our latest privacy practices. If at any point we make a material change to this Privacy Policy, we will notify registered users by way of an e-mail. You will have a choice to opt out of any new or different uses of your Personal Information. We will use your information in accordance with the privacy policy under which the information was collected.

Contact SupportSoft

We are committed to protecting the privacy of the information you provide to usyour privacy. If you have any comments, questions or complaints regarding ourthis pPrivacy pPolicy or your Personal Information, please contact us at privacy@supportsoft.com We will address any issue to the best of our abilities. Thank you for your support of these policies and of SupportSoft.