SmartAccess

Speed Triple Play Deployment Through Automated Installation

One of the biggest hurdles to profitability for broadband service providers is installation costs, which must be recouped before profit can be realized. SupportSoft SmartAccess™ guides subscribers through the installation process, helping ensure that the services are installed quickly and accurately. SupportSoft SmartAccess™ software provides digital service providers with capabilities to automatically determine if a subscriber's computing system qualifies for a broadband service and, if so, enables customer self-installation of high-speed data, VoIP or IPTV services.

 

"Digital 360° Installation Automation" White Paper

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SmartAccess Product Brief

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Accelerate the rollout of triple play services through:

  • Use of sophisticated graphics and interactive media to translate complex tasks, such as cabling and filter installation, into easy-to-follow procedures
  • Intelligent troubleshooting which can identify problems and their most likely resolution, reducing calls for customer service at time of installation
  • Web-based delivery that can eliminate the need to release and maintain expensive installation CDs
  • Seamless installation of automated support software which can reduce future calls due to connectivity, email or wireless set-up issues

"iDTV holds the potential to provide consumers with even more entertainment value than they receive through traditional TV service. And, for Belgacom TV, that value begins with successful, automated installation of an iDTV connection using SupportSoft SmartAccess."

—Belgacom

Assure Complete Success: 360° Installation Automation

SmartAccess can be extended to include WAN interface service verification as part of the installation process. SupportSoft ServiceVerify for high speed data validates that both the modem and network parameters are within tolerance, ensuring that the service was installed properly. This unique combination of installation technologies provides a complete view of the customer environment and represents the sophisticated installation solution required for successful triple play installation.

Flexible Architecture for Easy Integration with Existing Systems

SmartAccess is built on top of a set of open API's using a standards-based HTML and XML authoring and deployment environment. The application has a framework that makes branding, localization, navigation and modem integration simpler. Service providers can make changes to the application without the need for expensive consultants or inconvenient compilations. This means rapid time to market for both initial and subsequent deployments.