Help/Service Desk
Provide "1-Click" Automated Problem Fixes
Answers as easy as a "1-Click-Fix". All SupportSoft solutions are designed to enable users to easily solve technical issues on their own - and often using only a "1-Click-Fix." The software can help eliminate the frustration users experience when they are unable to connect with the Service Desk via the telephone due to long wait-times or calls outside of normal business hours. In addition, Service Desk professionals can "push" an automated solution to a user via the Web to resolve their problem.
Enhanced problem diagnostics and resolution with integrated tools enable Service Desk professionals to consistently diagnose and fix remote user problems and increase first contact resolution rates. For example, system and network utilities enable Service Desk professionals to easily find and remove software that may have been installed without the user's consent, and remotely protect the user's key software applications and settings after service has been restored or an application repaired.
SupportSoft solutions:
- Proactively detects and resolves PC connectivity problems
- Provide automated solutions to problems across multiple channels
- Resolve user technical problems automatically and consistently
