Help/Service Desk
Resolve Connectivity Issues from Remote and Mobile Users
SupportSoft's Client software continually monitors connectivity for Remote and Mobile Users helping to identify a problem, and automatically resolve problems when they occur. The solution is designed specifically to meet the support needs of thousands of enterprise end-users as well as IT service organizations responsible for desktop management of Remote and Mobile Users. Many costly, ineffective and time-consuming support calls relating to common enterprise connectivity issues, can be avoided through proactive measures right on the user's desktop. Connectivity issues ranging from accessing a private network, obtaining email or running business applications, all critical for the productivity of Remote and Mobile Users can be resolved
Proactive service can reduce many common technical issues, such as "Why can't I connect to the Internet?" or "What's wrong with my email?" The self-healing solution embedded on computing devices has the ability to proactively detect problems in real-time and automatically apply or suggest solutions, even for disconnected devices. As result, problems are more quickly resolved, users are less frustrated - and they are less likely to instinctively reach for the telephone first to call for IT support.
SupportSoft client solutions:
- Proactively detects and resolves PC connectivity problems
- Reduce IT operations' costs through problem avoidance
- Intelligently route end-user support requests if an issue cannot be proactively solved