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Help/Service Desk

Help Users Resolve Problems Without Calling

Self-service solutions are becoming the preferred choice by individuals for online bill payment, airline reservations and medical information. Not surprisingly, self-service technical support has also become the first choice for many users who may be experiencing issues with their PCs, associated software or connectivity.

SupportSoft provides a wide range of self-service solutions for support automation that are characterized by their unique ability to provide personalized problem resolution through the use of patented SupportSoft technology automatically placing issues into their proper context. As a result, end-users can often the righ self-service answer fast and on the first try—versus resorting to time consuming, costly telephone assistance.

Knowledge isn't power if it isn't relevant, accessible and always up to date. That's why companies are turning away from traditional knowledge management to knowledge automation solutions from SupportSoft. Create, manage, publish, and access problem resolutions with advanced, natural language search for both structured and unstructured data. Our customers build content with template-based professional authoring for ease and consistency with permission-based control to manage who sees what without duplications complete with the flexibility for Service Desk professionals to simultaneously manage or edit changes in the workflow.

SupportSoft self-service solutions:

• Help reduce the need for costly telephone support
• Provide automated solutions to problems in self-service
• Provide for easy escalation to assisted service