Home Networking
Simplify Home Network Management
The proliferation of digital devices in the home such as VoIP analog terminal adapters, IPTV set top boxes, digital cameras, MP3 players, game machines, and more, is driving mainstream consumer households to deploy home networks. Research shows that up to 30% of users will call their digital service provider if they encounter problems with their home network configuration. Service providers are shouldering the cost of these calls, yet they do not have the best tools to be able to understand or isolate the problem. The SupportSoft support automation software product platform allows Tier 1 call center agents to be able to diagnose and resolve home networking related issues - simply and, often, automatically.
Converge! Home Networking Expert Overview
Gain expert insights into automating home network management » Download NowReduce the costs associated with home network management through:
- A simple interface that guides customers though wireless network set-up, security and expansion
- Automated health checks which can ensure that devices have proper security software installed, configured and running
- Remote access to residential gateways that enables call center agents to validate software configuration and settings for home networking services
- The ability to clearly explain to call center agents how to resolve an issue
"SupportSoft is taking the lead on attacking the obstacles for home networking for both the consumer and the service provider. Their solution makes it easy for consumers to get connected and stay connected to broadband Internet access - equally as important, SupportSoft makes it cost effective for service providers to offer home networking as a value added service."
—Internet Home Alliance
