Support
SupportSoft is committed to delivering world class software technical support to our customers and partners. Our focus is to ensure that our customers receive timely and effective resolution of their technical questions. The SupportSoft technical support group has locations across the globe and is made up of a group of highly trained engineers who excel at resolving complex technical issues. Every customer inquiry is tracked and managed through SupportSoft's automated system to ensure mission-critical problems are quickly resolved. SupportSoft will communicate with you every step of the way so you always know the status of the resolution process. SupportSoft's service philosophy is to provide the best information and solutions, in order to keep your support automation infrastructure up and running.
ActiveX Controls Security Update
Through a security audit, we have been advised of a security vulnerability with certain older versions of our software. The vulnerability happens when SupportSoft software is used to fix a problem on an end-user's computer. During the course of resolving a technical problem, controls are installed on the end-user's PC. These controls can, in some limited instances, enable a hacker/attacker to exploit a user's system.
SupportSoft believes that the possibility of a vulnerable system being accessed is small, and we are not aware that any vulnerable system has been exploited. Nonetheless, we take any security vulnerability extremely seriously and have been working with our Corporate customers to ensure that they have updates to our software which resolve these issues. With the public disclosure of this vulnerability by various security organizations, we felt it was important to make available updates for those controls which were affected. We have provided more detailed information related to this vulnerability and an update on the ActiveX Controls update page.
Click here to go directly to the ActiveX Controls update page
Technical Support for Corporate Customers
SupportSoft provides Technical Support for its corporate customers via the phone and through our secure support portal called Expert Exchange. From this technical support portal corporate customers can submit support issues and download SupportSoft software, updates, software licenses and documentation.
Click here to go directly to Expert Exchange
Consumer Technical Support Services
SupportSoft has recently launched a consumer technical support offering called support.com. Support.com offers guaranteed computer troubleshooting services that are secure, convenient and fast. Based on SupportSoft's leading support automation technology, support.com provides several unique service offerings focused on analyzing and fixing common PC problems remotely and quickly.
Click here to go directly the support.com website and get started